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The following is a partial list of my present
and past clients in the area of technical writing and documentation
(including both print and online help):
- Cognio, Gaithersburg, MD
Reference manuals
for hardware and software related to Intelligent Spectrum Management
(ISM) technology. ISM is a set of electronic
chips, chip specifications, and associated
software
code for use in wireless computer (802.11) network technology. The
documentation included detailed discussion of electronic subsystems,
chip
specs, software interfaces to access low-level data streams
with RF spectrum
data, and higher level GUIs.
- Capitol Advantage, Fairfax,
VA
Online help for CapWiz, a Web-based application which enables Capitol Advantage's
client organizations to embed—within their own Web sites—an advanced
GUI for issue advocacy and public lobbying. Populating the public Web site
with data—issue alerts, messages, e-mails to be sent to public figures—requires
a backend administrative system. The
help system documents the administrative side
of the application.
- Acterna, Germantown, MD
Printed and online documentation for AirAudit, a system used
to monitor cell phone networks. Remote Control Chapter
for the FIREBERD
4000
Reference Manual; the FIREBERD 4000 measures the performance
of digital communications networks. Mechanical installation
instructions for ferrite cores, used to shield various testing
devices from generating magnetic fields.
- Visual Networks, Rockville, MD
Online help and user’s guide for Visual UpTime VPN software,
which monitors performance factors in IP networks.
- Manugistics, Rockville, MD
Functional specifications, system administrators’ reference
manuals, and online help for commercial software called Trucks. Trucks
routes and schedules trucks for delivery of goods in
the most efficient
and cost-effective manner possible.
- U.S. Web/CKS, Bethesda, MD
Online help / user’s guide for Online Media Room, a web-based
multimedia app.
- ACS Government Solutions (formerly CDSI), Rockville, MD
Documentation for network maintenance procedures for the Federal
Energy Regulatory Commission (FERC). Also documented
database systems.
- CIENA Inc., Columbia, MD
Printed and online documentation (coded in HTML) for WaveWatcher,
software which monitors the performance of
switching nodes and amplifiers in an ultrahigh bandwidth fiber optic communications
network. Also documentation of internal business
procedures for purposes of ISO-9000 certification.
- OPNET (formerly MIL 3, Inc.), Bethesda, MD
Writing and illustration for the OPNET Tool Operations Manual. OPNET simulates the behavior of communications networks.
- NPRI, Alexandria, VA
Users guides/technical reference manuals for TAC, the
Telephone Autodialer Control program. Documentation for
a custom programming language, SCRIPTS.
- PayAmerica, McLean, VA
Authored the printed documentation and online help for LIBERTY,
a sophisticated payroll and human resources program.
- Managed Care Options, Inc., Bethesda, MD
Wrote and designed the FeeMaker User's Guide. FeeMaker is a program
which helps medical insurers, HMOs, and PPOs calculate reasonable
fees for doctors' services.
- National Association of Securities Dealers (NASDAQ), Rockville,
MD
Wrote five user’s guides and on-line documentation
for PROCTOR, a multi-user, UNIX-based test administration
system.
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